Welcome to HERA Cleaning Services! We are dedicated to delivering exceptional, professional cleaning services tailored to your needs. Our commitment to quality, customer care, and environmental responsibility ensures a satisfying experience for all our clients. Below are our detailed rules and conditions that outline our service standards, operational procedures, and essential information about our cleaning services.
1. Professionalism and Customer Focus
- Expert Team: Our cleaners are highly trained professionals with extensive experience in residential and commercial cleaning. We prioritize excellence, attention to detail, and respect for your space.
- Customer Satisfaction: Your satisfaction is our top priority. We are committed to addressing any concerns and ensuring that our cleaning meets your expectations.
2. Environmentally Friendly and Hypoallergenic Products
- Eco-Friendly Cleaning: We use environmentally friendly cleaning products that are safe for you, your family, and the environment. Our products are effective in maintaining cleanliness while reducing the impact on the planet.
- Hypoallergenic Options: To ensure a safe and healthy environment, we offer hypoallergenic cleaning products for clients with sensitivities or allergies.
3. Booking and Customization
- Consultation: Please schedule a consultation to discuss your specific cleaning needs. This allows us to provide you with a customized quote based on the details of your space and any special requirements.
- Custom Solutions: For any unique or specific cleaning needs, please contact us. We offer tailored solutions to fit your particular situation.
4. Pricing and Special Circumstances
- Standard Pricing: Our prices are based on the type of service, the size of the area, and the frequency of cleaning.
- Additional Charges: Prices may vary in cases of exceptionally dirty conditions or when more time is needed to complete the job. Special circumstances or additional services may incur extra charges.
- Quotation: You will receive a detailed quote after our consultation. Any changes in the scope of work or special requirements may affect the final price.
5. Payment Terms
- Payment: All payments are required to be completed prior to the cleaning service.
- Methods: Payments can be made via MobilePay or bank transfer. Instructions for payment will be provided upon booking confirmation.
6. Working Hours and Scheduling
- Service Time: Our working hours commence when the cleaner arrives at the location. Please ensure access to the property is available at the scheduled time.
- Delays: Any delays caused by the client (e.g., late access to the property or additional requests) will be counted as part of the working hours and may affect the overall service time.
- Rescheduling: If you need to reschedule or cancel a booking, please provide at least 24 hours’ notice to avoid any cancellation fees.
7. Access and Preparation
- Access to Property: Ensure that the cleaner has unrestricted access to all areas to be cleaned. If there are specific instructions or areas that are off-limits, please inform us in advance.
- Preparation: To facilitate efficient cleaning, please remove any personal items or valuables from the areas to be cleaned.
8. Safety and Liability
- Health and Safety: Our team adheres to strict health and safety protocols. If you have any specific health concerns or safety instructions, please notify us beforehand.
- Liability: While we take great care in handling your property, we are not liable for damage to items that are not disclosed or items that are not properly secured.
9. Feedback and Complaints
- Feedback: We welcome your feedback to improve our services. If you have any comments or suggestions, please let us know.
- Complaints: If you are not satisfied with the service provided, please contact us within 24 hours of the service completion. We will address your concerns promptly and work to resolve any issues.
10. Contact Information
- For Specific Requirements: Please reach out to us for any specific needs or customized cleaning solutions.
- General Inquiries: For any questions or further information, do not hesitate to contact us. We are here to assist you.
Thank you for choosing HERA Cleaning Services. We look forward to providing you with exceptional cleaning services and ensuring your complete satisfaction.